Fast-Fix Jewelry and Watch Repairs, Henrico, VA

Fast-Fix Jewelry and Watch Repairs specializes in engagement ring creation and jewelry repair services in Henrico County, Virginia. Located at 3416 Pump Rd, Short Pump Crossing Shopping Center, this store is known for its friendly and professional staff who provide various services, including custom jewelry design, ring sizing, engraving, and watch repairs. Customers appreciate the quick turnaround time and the expertise offered, particularly for intricate repair needs.

The shop has gathered a total of 2,491 reviews, reflecting a mix of customer experiences.

Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 20%
- Negative: 10%

Positive feedback highlights the exceptional craftsmanship in restoring and creating pieces, with many praising staff who go above and beyond to ensure customer satisfaction. Some reviewers specifically noted excellent service for engagement rings and prompt responses for repairs.

On the other hand, some negative reviews mention issues such as pricing that some customers found to be on the higher side, particularly for battery replacements and repairs. Others expressed dissatisfaction with customer service experiences, feeling dismissed or undervalued during their interactions.

Best Review:
Gordon commended the exceptional service provided at Fast-Fix, stating they were able to repair his wife's necklace efficiently and quickly, returning it in immaculate condition.

Worst Review:
David reported a frustrating experience where the staff failed to resolve a watch repair issue adequately and did not offer satisfactory customer service during the resolution process.

Operating Hours:
- Sunday: Closed
- Monday: Closed
- Tuesday: Closed
- Wednesday: 11:00 AM - 5:00 PM
- Thursday: 11:00 AM - 5:00 PM
- Friday: 11:00 AM - 5:00 PM
- Saturday: 11:00 AM - 5:00 PM

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.