Feagans Jewelers, located at 230 W Washington St, Charles Town, WV, is a family-owned jewelry store with a rich history dating back to 1953. Known for its exceptional customer service, Feagans Jewelers specializes in custom engagement ring creation and a wide range of jewelry services, including repairs and remounts, all performed on-site. The store has built lasting relationships in the community, emphasizing a personalized touch in its service.

Overall Sentiment from Online Customer Reviews:
The feedback from online reviews indicates a generally positive sentiment toward Feagans Jewelers, with approximately 70% positive, 20% neutral, and 10% negative sentiments. Customers frequently commend the store for its helpful staff and quality selection, although some critiques regarding pricing and service times have been noted.

Highlight Reviews:
Best Review: Jodie Greenfield appreciated the great selection of jewelry and noted the friendliness of the employees, highlighting their positive customer service experience.
Worst Review: Tina S. expressed dissatisfaction with the quality of workmanship, stating that the repair on her husband's ring didn't hold up as expected.

Hours of Operation:
- Tuesday: 9 AM - 5 PM
- Wednesday: 9 AM - 5 PM
- Thursday: 9 AM - 5 PM
- Friday: 9 AM - 7 PM
- Saturday: 9 AM - 5 PM
- Sunday: Closed
- Monday: Closed

Staff members include the Feagans family, who have been integral to the business for multiple generations.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.