Firth Jewelers, located at 2435 Military Road in Niagara Falls, NY, is a beloved destination for couples seeking to design their dream engagement rings. This family-owned jewelry store has built a solid reputation in Niagara County over its 77 years of operation, noted for its friendly atmosphere and attentive customer service.

The skilled team at Firth Jewelers, including owner Mike Firth, excels in creating custom engagement rings tailored to the individual tastes of each customer. They guide clients through the selection of diamonds and settings, ensuring each piece feels personal and unique. Customers rave about their experiences, often commenting on how the staff goes above and beyond to accommodate special requests and provide detailed jewelry education. While the majority of reviews reflect satisfaction, a handful of customers have pointed out occasional delays in service.

Customer Sentiment: Around 80% of patrons express high satisfaction with their experiences, while about 10% have had neutral feelings and another 10% report challenges with service timings.

Opening Hours:
- Monday: 10:00 AM – 6:00 PM
- Tuesday: 10:00 AM – 6:00 PM
- Wednesday: 10:00 AM – 6:00 PM
- Thursday: 10:00 AM – 7:00 PM
- Friday: 10:00 AM – 6:00 PM
- Saturday: 10:00 AM – 5:00 PM
- Sunday: Closed

Best Review: Kathleen shared her heartfelt appreciation for the staff's kindness and expertise, mentioning how they joyfully assisted her with a recent necklace repair and made her visit a memorable one.

Worst Review: Britney felt disheartened by a staff member’s insensitive comment regarding her ring size, which left a negative impression despite her previous satisfaction with their services.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.