Fred Meyer Jewelers, located at 2500 Santiam Hwy SE, Albany, OR 97322, operates within Linn County and offers a wide range of services, particularly focusing on engagement ring creation and customization. The store features an extensive selection of fine jewelry, including diamond bridal and engagement pieces, with knowledgeable staff ready to assist customers. Customers have highlighted positive interactions with various employees who demonstrate great customer service, including Talythea and Lisa, who were commended for their assistance and expertise.
Despite these positive remarks, mixed reviews indicate occasional frustrations with customer service. Some customers expressed dissatisfaction regarding communication issues, particularly concerning promised return calls and timelines for jewelry repairs. Negative experiences focused on perceived rudeness and discrepancies in ring sizing, which left a few customers feeling frustrated.
Overall Sentiment from Online Customer Reviews:
Positive: 52%, Neutral: 20%, Negative: 28%
Highlight Reviews:
Best Review: A customer praised the exceptional service received during a ring dip, noting the onsite jeweler's efficiency and the friendly demeanor of the staff, particularly the manager.
Worst Review: Another customer reported a troubling experience with rude service at the register, signaling a lack of professionalism from an employee during a transaction.
Open Hours:
- Saturday: 9 AM - 9 PM
- Sunday: 11 AM - 6 PM
- Monday - Friday: 9 AM - 9 PM
Staff Members Mentioned:
- Talythea
- Lisa
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 63%
Total Customer Feedback Reviewed: 38
Store Phone Number: (541) 928-5828