Freeman Jewelers, located in Palmer Park Mall, 105 Palmer Park Mall Suite D5, Easton, PA 18045, is a family-owned jewelry store that has earned a reputation for its extensive engagement ring selection and quality customer service throughout Northampton County. The store has maintained its commitment to providing a personalized shopping experience, highlighting both custom and estate jewelry options. Customers have praised the knowledgeable staff, including names like Kim and Courtney, for their patience and expertise during the engagement ring selection process.

Operating hours are as follows:
- Monday: 10 AM – 8 PM
- Tuesday: 10 AM – 8 PM
- Wednesday: 10 AM – 8 PM
- Thursday: 10 AM – 8 PM
- Friday: 10 AM – 8 PM
- Saturday: 10 AM – 8 PM
- Sunday: Closed

Positive reviews note the attentive and friendly service, making customers feel valued and supported in their engagement ring purchase. Many highlight their satisfaction with the quality and variety of jewelry available. Customers have enjoyed a welcoming environment where they don’t feel pressured into making a purchase.

However, negative reviews point to issues with the quality of some products and unsatisfactory experiences related to customer service. Certain customers have expressed disappointment over the handling of repairs and perceived inconsistencies in jewelry valuations.

Overall Sentiment from Online Customer Reviews:
Approximately 63% of reviews are positive, indicating a generally favorable atmosphere for customers, while about 25% show a neutral response, and 12% express negative sentiment.

Best Review:
Kim recommends Freeman Jewelers for their attentive service and excellent selection, noting that the staff's friendliness and knowledge made her engagement ring purchasing experience enjoyable and stress-free.

Worst Review:
Bob had a disappointing encounter related to the gold selling process, claiming that he felt undervalued and treated unprofessionally by the staff, which significantly impacted his perception of the store.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff Members Mentioned:
- Kim
- Courtney