Kay Jewelers, located at 3770 Dryland Way, Suite 700, Easton, PA 18045-8353, is well-regarded in Northampton County for their expertise in engagement ring creation. The store, open daily with hours from 10:00 AM to 8:00 PM on weekdays and 11:00 AM to 7:00 PM on Sundays, offers a wide range of jewelry services including custom design, maintenance and repair, diamond upgrades, and appraisals. Customers appreciate the knowledgeable and friendly staff, including notable associates like Stephanie, Tina, and Kendall, who are recognized for their professionalism and customer care throughout the ring selection process.

Customer insights reflect a predominantly positive experience, highlighting the supportive atmosphere and quality of service provided. However, a few negative reviews mention issues with customer service and product quality, particularly concerning some dissatisfaction with communication during the purchasing process.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Best Review:
A customer praised the attentive and friendly service from the staff, especially noting how helpful the associates were in selecting an engagement ring and ensuring that all questions were answered efficiently.

Worst Review:
One review expressed disappointment with a specific situation involving misleading information regarding an upgrade policy, suggesting that the management could improve their customer communication practices.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Operating Hours:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

Staff Members:
- Stephanie
- Tina
- Kendall