Freeman & Foote Jewelers, located at 165 Genesee St, Utica, NY, has established itself as a cherished destination for those seeking custom engagement rings. Serving Oneida County, this family-owned store has garnered a mix of reviews that highlight both its strengths and areas for improvement, with many customers applauding the personal touch and expert guidance provided by the staff.

Under the caring ownership of Heidi, the jeweler has been in business for over 90 years, offering personalized assistance that many say makes a world of difference. Customers frequently rave about the unique, handmade pieces available and the attentive service that allows them to clarify their visions for their dream engagement rings. Despite overwhelming positive sentiments, some patrons have noted experiences that left them feeling undervalued, with a few instances of mixed reviews regarding the consistency of service.

Customer Sentiment: Approximately 75% of customers are highly satisfied with their experience, while around 15% expressed neutral feelings, and 10% voiced criticism regarding service quality.

Opening Hours:

Monday to Friday: 9:30 AM – 5:30 PM
Saturday: 9:30 AM – 3:00 PM
Sunday: Closed

Best Review: Kyle praised Heidi for her exceptional service while looking for engagement rings, noting how she personalized their shopping experience and even provided free soldering for their bands afterwards.

Worst Review: Jamel expressed disappointment over an uncomfortable interaction, feeling he was unfairly profiled during his visit, which led him to withdraw his future business.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.