Furnari Jewelers in Chicopee MA

Furnari Jewelers, located at 1189 Memorial Drive, Chicopee, MA 01020, is a family-owned jewelry store renowned for its exceptional engagement ring creation services. With a focus on personalized customer relationships, the store has successfully garnered a loyal clientele over its 40+ years of operation. The dedicated team, including owner Anthony Furnari and his son Joey, offers services ranging from custom-designed engagement rings to expert repairs on-site.

Customers have praised the affordability and quality of the jewelry, highlighting the comfortable, family-like atmosphere. The expertise of the staff in understanding client needs results in beautiful, unique designs, often using heirloom stones to create memorable pieces. However, some reviews suggest incongruities in customer service experiences, particularly regarding upselling tactics and pricing on repair services.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Highlight Reviews:
Best Review: Roger commended the outstanding customer service at Furnari Jewelers, noting how the staff made the custom engagement ring process enjoyable while staying within budget, emphasizing high-quality results.

Worst Review: A customer named Vishal described a negative experience at the Enfield location, indicating pressures to purchase expensive items despite only looking for a simple watch battery replacement.

Hours of Operation:
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed
- Monday: Closed

Staff Members:
- Anthony Furnari
- Joey Furnari

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.