Polgold Jewelers, located at 63 Cabot St, Chicopee, MA 01013, is a well-established family-owned jewelry store that has been serving the community since 1994. With an impressive rating of 4.9 from 195 reviews across various platforms, it has built a solid reputation for its engagement ring creation services and personalized customer care.

The store excels in custom jewelry design, particularly in engagement rings, offering a wide selection of diamonds and fine jewelry at competitive prices. Customers appreciate the expertise of the staff, including owner Mirek Plewa and his team, who are known for their exceptional service and attention to detail. Many clients highlight the welcoming atmosphere and the time staff spend to understand their needs, resulting in beautiful and unique pieces.

While most feedback is overwhelmingly positive, a few reviews express concerns over inconsistent experiences, particularly relating to repair work. However, the majority of clients report satisfaction with the quality of service, the craftsmanship of jewelry repairs, and the breadth of the inventory.

Overall Sentiment from Online Customer Reviews:
Positive: 88%
Neutral: 8%
Negative: 4%

**Best Review:** A customer praised the outstanding service and craftsmanship at Polgold, particularly highlighting the attentive and personalized approach in designing their engagement ring.

**Worst Review:** Another reviewer expressed disappointment with a repair experience, commenting that the quality did not meet their expectations.

**Opening Hours:**
- Monday: Closed
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.*