Gem Jewelry Boutique, located at 115 N Oak Park Ave #100, Oak Park, IL 60301, is a charming destination for those seeking unique and handcrafted engagement rings. Known for its personalized service, Gem offers a delightful array of custom and vintage-style rings designed primarily by Laura Kitsos, who is both the owner and head designer. The boutique prides itself on a creative atmosphere that cultivates a personal connection with its customers, ensuring that each piece embodies both quality and craftsmanship.

Reviewing a total of 59 customer reviews, it's evident that the sentiment surrounding Gem Jewelry Boutique is predominantly positive. Customers appreciate the extensive selection of handmade jewelry and the accommodating service provided by friendly staff. Many reviews highlight the uniqueness of the jewelry options available, particularly engagement rings, as the shop offers one-of-a-kind designs and quality stones. However, a few negative reviews pointed out occasional issues with pricing and customer service discrepancies, which seem to stem from an extremely busy period.

Operating hours are as follows:
- Monday: Closed
- Tuesday: 11:00 AM - 5:00 PM
- Wednesday: 11:00 AM - 5:00 PM
- Thursday: 11:00 AM - 6:00 PM
- Friday: 11:00 AM - 6:00 PM
- Saturday: 11:00 AM - 5:00 PM
- Sunday: 12:00 PM - 4:00 PM

Staff members mentioned in the reviews include Laura Kitsos.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Best Review:
Maggie praised Gem for its collection of beautiful, one-of-a-kind jewelry, expressing satisfaction with the friendly atmosphere and unique shopping experience tailored to individual tastes.

Worst Review:
Alexia expressed concerns about being overcharged for a bracelet, feeling that the prices were significantly higher than what she expected in comparison to other shops.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.