Gem and Jewelry Design and Services, located at 1400 W Main St Ste A in Carbondale, IL, has earned a reputation as a delightful stop for engagement ring creation and more. Operating in Jackson County, this charming store has garnered a solid 4.7-star rating from 34 customer reviews, showcasing their commitment to high-quality craftsmanship and personalized service.

Established in 1989, Gem and Jewelry offers a range of services that truly stand out. Customers rave about the custom engagement rings designed by Traci, an award-winning jeweler known for her exceptional skill and creativity. The staff is often described as friendly and attentive, making sure to understand clients' visions and provide expert advice throughout the design process. Many testimonials highlight an impressive focus on quality, with clients praising the store's ability to create unique and meaningful pieces. However, a few reviews mention occasional delays in service.

Customer Sentiment: Approximately 80% of customers express high satisfaction with their experiences, while about 10% share neutral feedback and 10% report some issues.

Opening Hours:

Monday: Closed
Tuesday to Friday: 10:00 AM – 5:00 PM
Saturday: 10:00 AM – 2:00 PM
Sunday: Closed

Best Review: Lynda shared her delight with the exceptional craftsmanship and stellar customer service, recommending Gem and Jewelry to anyone in search of quality work.

Worst Review: A few customers, like Kent, noted frustrations with extended wait times for certain services, feeling their concerns weren't fully addressed.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.