Kay Jewelers in Carbondale, IL, located at 1277 E Main St., Space B, is a well-regarded destination for those looking to create beautiful engagement rings. The store offers a variety of services including custom and special orders, jewelry maintenance and repair, as well as diamond upgrades, ensuring that customers are well-supported throughout their buying journey. Customer reviews highlight the knowledgeable and friendly staff, particularly mentioning individuals like Lora and Janin, who have been noted for their exceptional service and expertise in helping customers find the perfect piece.

Operating in Jackson County, this jewelry store is praised for its extensive selection and commitment to ensuring customer satisfaction. With 86 customer reviews analyzed, a significant portion expresses positive sentiments about the quality of service and the variety of jewelry available.

Overall Sentiment from Online Customer Reviews:
Positive: 72%
Neutral: 12%
Negative: 16%

**Opening Hours:**
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 5:00 PM

**Staff Members Mentioned:**
- Lora
- Janin

Best Review:
Joshua expressed his contentment with the service received during the upgrade of his engagement ring, noting the staff's guidance in selecting the perfect style.

Worst Review:
A customer named J M voiced frustration with the management, reporting multiple instances of misplaced stones and poor customer service at this location.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.