Gem Jewelers, located at 101 W Main St, Ada, OK 74820, is renowned for its exceptional engagement ring creation services. With over 76 years of experience, this well-established jeweler serves as a trusted source for couples looking to find the perfect symbol of their love. The knowledgeable staff, led by dedicated owner Diane Criswell, provides personalized service, ensuring each customer feels valued and understood in their unique jewelry needs. Services offered include a vast selection of engagement rings, wedding bands, custom jewelry design, and expert jewelry repairs.

Customer sentiment surrounding Gem Jewelers is mixed based on a review analysis of 44 customer insights.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

The majority of customers praise the friendly and accommodating service, often highlighting the helpfulness of the staff and the quality of the jewelry. However, some negative comments reflect issues regarding pricing and customer service miscommunications.

Best Review:
Kevin noted that the staff at Gem Jewelers provided fantastic service, describing them as friendly and helpful, which made his experience very satisfying when selecting jewelry.

Worst Review:
Ida expressed frustration over the pricing of repairs and felt that the staff’s comments regarding her pendant repair were unwarranted and dismissive.

Operating hours are as follows:

| Day | Hours |
|-----------|----------------------|
| Monday | 9:30 AM - 5:30 PM |
| Tuesday | 9:30 AM - 5:30 PM |
| Wednesday | 9:30 AM - 5:30 PM |
| Thursday | 9:30 AM - 5:30 PM |
| Friday | 9:30 AM - 5:30 PM |
| Saturday | 9:30 AM - 2:00 PM |
| Sunday | Closed |

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.