Gemelli Jewelers, located at 6610 Fresh Pond Rd, Ridgewood, NY 11385, is a beloved establishment specializing in engagement ring creation and jewelry services within Queens County. Known for its exceptional craftsmanship and personalized customer service, this family-owned jeweler has been a staple in the community since its founding in 1998 by twin brothers Joe and John. The store prides itself on offering an array of services, including custom jewelry design and intricate repairs, ensuring every piece leaves looking as good as new.

With a current average rating of 4.5 stars from 118 reviews, customer feedback showcases both commendable service and occasional concerns. Positive sentiments highlight the knowledgeable staff’s commitment to helping customers find or create their perfect engagement ring, with several reviews praising Joe’s expertise and the supportive team. However, a few negative reviews express dissatisfaction with customer service interactions and pricing policies, indicating that not every experience meets the community’s high expectations.

Operating hours are:
| Day | Hours |
|-----------|---------------------|
| Monday | 10 am – 6:30 pm |
| Tuesday | 10 am – 6:30 pm |
| Wednesday | 10 am – 6:30 pm |
| Thursday | 10 am – 7 pm |
| Friday | 10 am – 6:30 pm |
| Saturday | 10 am – 6 pm |
| Sunday | Closed |

Staff members mentioned in reviews include Joe and Sylvia.

Overall Sentiment from Online Customer Reviews:
The overall sentiment across reviews leans quite positive, with about 85% of customers expressing satisfaction with their service and products. Approximately 10% of reviews reflect a neutral stance, while 5% indicate negative experiences.

Best Review:
Avery remarks on the outstanding staff at Gemelli Jewelers, emphasizing their attentiveness and dedication to customer satisfaction, which results in a consistently positive experience.

Worst Review:
A review by Trina highlights dissatisfaction with the service received, critiquing the jeweler for charging for a service that she felt was not completed satisfactorily, leading to a negative impression of customer care.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.