Joyce & Gendreau Jewelers is a highly regarded choice for engagement ring creation in Quincy, MA. With a solid reputation over more than a century, this family-owned business has been providing exceptional service and quality jewelry since 1910. The skilled and friendly staff prioritize creating a relaxed experience for their clients, ensuring that each piece is customized to meet individual preferences and specifications.

Located at 52 Billings Rd, Quincy, MA 02171, Joyce & Gendreau Jewelers is known for offering a wide range of services, including custom engagement ring design, repairs, and quality jewelry selection. Customers commend the personalized service and craftsmanship, noting how the staff, including knowledgeable team members, ensure a seamless experience for those looking to craft the perfect engagement ring.

Based on the reviews analyzed, there is a strong overall positive sentiment towards the store, with customers frequently highlighting the excellent craftsmanship and attentive service.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

**Positive reviews** refer to the exceptional customer service, fair pricing, and the quality of repairs and custom designs that resonate with many customers. They appreciate the family-like atmosphere and the professionalism of the staff.

**Negative reviews** touch on isolated experiences regarding repairs not holding up, which some customers felt diminished their trust, yet these instances seem to be exceptions rather than the norm.

Best Review:
A customer praised the staff for their reliability and accommodating nature, noting the quick turnaround on a necklace repair, indicating a consistently positive experience at the store.

Worst Review:
Another customer expressed disappointment over repeated repair failures on a ring, feeling that they lacked the necessary expertise to properly fix the item, which led to frustrations with the service received.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Hours of Operation:**
| Day | Hours |
|-------------|----------------|
| Tuesday | 10:00 AM - 4:00 PM |
| Wednesday | 10:00 AM - 4:00 PM |
| Thursday | 10:00 AM - 4:00 PM |
| Friday | 10:00 AM - 4:00 PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | Closed |

Staff members include knowledgeable professionals who are committed to providing high-quality service and making the jewelry selection process enjoyable and tailored to each customer’s needs.