Gerlach's Jewelers, located at 61 Main St, Madison, NJ, has established a strong reputation in Morris County for its extensive engagement ring creation and exceptional customer service. With over 80 years in the jewelry business, the family-owned and operated store is renowned for its skilled craftsmanship, offering services that include expert jewelry and watch repairs, custom design, and estate appraisals.

The reviews for Gerlach's Jewelers indicate a mixed sentiment among customers. While many praise the staff for their professionalism and attentiveness—particularly in helping customers select and design engagement rings—there are also several criticisms regarding service inconsistencies and communication issues.

Customer Reviews Sentiment:
- Positive: 60%
- Neutral: 20%
- Negative: 20%

Highlight Reviews:
Best Review: A customer noted the exceptional service received while having a custom engagement ring designed, emphasizing the patience and expertise of the staff, particularly mentioning Jason’s helpfulness in bringing their vision to life.

Worst Review: Another customer expressed dissatisfaction with a ring repair experience, citing a lack of professionalism and a frustrating communication process, ultimately leading them to seek assistance from another jeweler.

Opening Hours:
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 9:00 AM - 4:00 PM
- Sunday: Closed

Staff Mentioned: Jason, Glen Fielding

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.