Rose City Jewelers, located at 1 Waverly Pl, Madison, NJ 07940, is a long-standing jewelry store serving Morris County with a focus on custom engagement ring creation and a range of jewelry services. This family-owned business has been operating for over 70 years, offering expert assistance from GIA-certified gemologists. The owner, Joseph Falco, is known for his craftsmanship and knowledge, making the store a trusted destination for high-quality custom pieces.

Customer reviews indicate a mixed reaction. A total of 31 reviews show a range of experiences, with a notable emphasis on customer service and the quality of work provided. Positive feedback often highlights the personalized service and the unique designs created for engagement rings, with many customers expressing satisfaction with their custom pieces and the expertise of the staff. However, there are negative reviews that point to instances of perceived rudeness and pricing complaints.

Overall Sentiment from Online Customer Reviews:
Positive: 45%
Neutral: 25%
Negative: 30%

**Opening Hours:**
- Monday: 10:00 AM - 5:00 PM
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed

**Staff Members:**
- Joseph Falco (Owner)

Best Review:
A customer praised the jeweler for creating a custom anniversary band that exceeded their expectations, highlighting Joseph's expertise in design and commitment to high-quality service.

Worst Review:
One reviewer expressed frustration over rude customer service and felt that the pricing for watch repairs was excessively high, ultimately deciding to take their business elsewhere.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.