Gold Diamond and Design Kenosha WI

Gold Diamond and Design, located at 402 Main St, Racine, WI 53403, operates as a fine jewelry store specializing in custom engagement ring creation and repair services. The skilled team, including award-winning designer John Langenfeld and his colleagues Audrey and John, is known for their craftsmanship and customer-centric approach. They not only offer a range of beautiful, one-of-a-kind designs but also handle repairs and appraisals on-site, ensuring that each customer receives exceptional service tailored to their needs.

The store has garnered attention for its exquisite designs with a rating of 3.7 out of 5 based on six reviews. Customers appreciate the quality and attention to detail; many highlight the welcoming atmosphere and helpful staff. However, there have also been some concerns regarding customer service experiences.

Operating hours are as follows:

| Day | Hours |
|-----------|------------------|
| Monday | 10:00 AM - 6:00 PM |
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | 10:00 AM - 6:00 PM |
| Thursday | 10:00 AM - 6:00 PM |
| Friday | 10:00 AM - 7:00 PM |
| Saturday | 10:00 AM - 5:00 PM |
| Sunday | Closed |

Staff members mentioned include John Langenfeld, Audrey, and John.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 17%
Negative: 8%

Best Review:
Steve highlighted the store's ability to meet timelines and handle last-minute requests with a positive attitude, emphasizing the exceptional craftsmanship that results in beautiful keepsakes.

Worst Review:
Lisa expressed dissatisfaction with the customer service, particularly regarding a negative experience related to a ring box purchase, leading her to decide not to return as a customer.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.