Gold Plaza in Forestville MD

Gold Plaza, located at 3257 Donnell Dr, District Heights, MD 20747, operates as a prominent jeweler specializing in engagement ring creation and various jewelry services. Customers can expect a range of services including custom engagement ring design, jewelry cleaning, repair, and appraisal. The store is known for its extensive selection of diamonds and gold jewelry, catering to diverse tastes and preferences.

The jeweler has received a mix of reviews totaling 18, with sentiments that showcase the store’s strengths and areas for improvement.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 20%
Negative: 25%

Positive reviews highlight the helpfulness and professionalism of the staff, with many customers expressing satisfaction with their engagement ring purchases and the quality of service. The supportive and knowledgeable staff are often mentioned, making the experience enjoyable and meaningful.

On the other hand, negative feedback points to issues such as customer service experiences that lacked sociability, and concerns over product quality, particularly regarding repair services. Some customers have reported dissatisfaction with repair fees and workmanship.

Best Review:
Sukaina praised the staff for their helpfulness and highlighted her stunning engagement ring, emphasizing a positive experience during her purchase.

Worst Review:
Tiera warned others about her negative encounter, explaining how she faced issues with the quality of her engagement ring and found the repair costs to be excessive for the services provided.

Operating hours are as follows:
- Monday to Friday: 10:00 AM – 9:30 PM
- Saturday: 10:00 AM – 9:30 PM
- Sunday: 12:00 PM – 6:00 PM

Staff members mentioned include Kay, who is noted for professionalism.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.