Golden Carat, located at 102 Parkway, Sevierville, TN 37862, operates in Sevier County and is known for its engagement ring creation and jewelry repair services. The store has garnered a total of 181 reviews, showcasing a mix of sentiments from customers regarding their experiences.

Customers have noted the helpfulness of staff members, particularly compliments directed toward the owner, Linda, and her team for their responsiveness and quality service. They highlight a friendly atmosphere and the ability to create custom engagement rings, emphasizing satisfaction with beautiful rings and repairs completed promptly.

However, several negative reviews underline issues with customer service. Some customers reported dissatisfaction with rude interactions and poor handling of repairs, including instances where items were returned without the expected level of care. Consequently, while satisfaction levels vary, the jeweler shows potential for craftsmanship and service improvement.

Operating Hours:
- Monday: 10 AM - 5 PM
- Tuesday: 10 AM - 5 PM
- Wednesday: 10 AM - 5 PM
- Thursday: 10 AM - 5 PM
- Friday: 10 AM - 5 PM
- Saturday: 9:30 AM - 2 PM
- Sunday: Closed

Staff:
- Linda Nichols (Owner)

Overall Sentiment from Online Customer Reviews:
Overall, the sentiment from online reviews reflects a mixed atmosphere with approximately 60% positive, 15% neutral, and 25% negative reviews.

Best Review:
A customer praised Golden Carat for exceptional customer service, stating that the staff was friendly and responsive while assisting with their engagement ring creation.

Worst Review:
Another customer expressed disappointment with the service, mentioning rude treatment and inadequate repair work that did not meet their expectations.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.