Helzberg Diamonds Asheville NC

Helzberg Diamonds, located at 3 S Tunnel Rd, Asheville, NC 28805, is a prominent jeweler specializing in engagement rings and various diamond jewelry. Customers can reach the store at (828) 296-1888. Operating hours are Monday to Saturday from 10:00 AM to 9:00 PM and Sunday from 12:00 PM to 6:00 PM.

The store provides a range of services, including engagement ring creation, jewelry repair, and other jewelry needs. The staff, known for their friendliness and knowledge, offer a customer-centric approach, making the ring selection experience enjoyable.

However, reviews reveal a mixed sentiment. Customers have praised the staff for their assistance and engagement ring selection process, highlighting a warm atmosphere and knowledgeable employees. On the other hand, there are notable concerns regarding customer service experiences, particularly with certain staff members exhibiting unprofessional behavior, leading some patrons to feel disheartened.

Overall Sentiment from Online Customer Reviews:
Positive: 57%
Neutral: 14%
Negative: 29%

Best Review:
A customer named Jin noted the fantastic engaging experience at Helzberg Diamonds, specifically mentioning the helpfulness and thorough knowledge exhibited by the staff when exploring engagement ring options.

Worst Review:
Melissa expressed dissatisfaction with the service after experiencing rude behavior from an assistant manager during a visit, leading her to lose confidence in the store's ability to meet her jewelry needs.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Opening Hours |
|------------------------|
| Monday - Saturday: 10:00 AM - 9:00 PM |
| Sunday: 12:00 PM - 6:00 PM |

Staff mentioned include Kathy, the assistant manager, and Billie Jean, a manager praised for excellent customer service.