Goss Family Jewelers, located at 215 E Main St Suite A in Hermiston, OR, is a family-owned jewelry store that's been a part of the local community for some time. Specializing in engagement ring creation, they offer a range of services including custom designs, repairs, and stone setting. The store is known for its welcoming atmosphere and knowledgeable staff, eager to help customers turn their unique vision into reality.

Despite a mix of customer reviews, many patrons appreciate the hands-on approach to crafting personalized pieces. That said, some reviews have expressed concerns about service delays and communication issues.

Customer Sentiment: Approximately 60% of customers report being satisfied with their experience, while 20% share neutral feedback and 20% have faced challenges.

Opening Hours:

Monday to Friday: 9:30 AM – 5:30 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

Best Review: James praised the friendly and attentive service he received, noting that the team genuinely took the time to understand his needs when designing an engagement ring.

Worst Review: Alexa voiced frustration over a lack of response when she sought updates on the repair of her ring, feeling neglected despite multiple attempts to communicate.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.