Robert's Jewelers, located at 1086 Lakeview Ave, Dracut, MA, is dedicated to delivering quality service, particularly in the area of engagement ring creation. With over 39 reviews reviewed, the jeweler is noted for customization and repair services, including jewelry sizing and gemstone settings. The owner, Bob, is commended for his craftsmanship and personalized service, creating a welcoming environment for customers.
The shop operates Monday through Friday from 11:00 AM to 6:00 PM and is closed on Saturdays and Sundays. Customers have highlighted the professionalism and friendliness of the staff, contributing to a pleasant shopping experience.
Opening Hours:
- Monday: 11:00 AM - 6:00 PM
- Tuesday: 11:00 AM - 6:00 PM
- Wednesday: 11:00 AM - 6:00 PM
- Thursday: 11:00 AM - 6:00 PM
- Friday: 11:00 AM - 6:00 PM
- Saturday: Closed
- Sunday: Closed
Overall Sentiment from Online Customer Reviews:
The overall sentiment is mixed, with approximately 60% positive feedback, 20% neutral, and 20% negative comments regarding the service and responsiveness of the jeweler.
Best Review:
Sophia has utilized Robert's Jewelers for over 27 years and appreciates their consistent quality in repairs and custom work. She trusts them with her precious wedding set, highlighting their professionalism and fair pricing.
Worst Review:
Dee expressed frustration over the lack of communication and inconsistent business hours after dropping off jewelry for repairs. She noted that despite multiple attempts to retrieve her items, the store was often closed unexpectedly.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Staff: Bob
Positivity Score: 70%
Total Customer Feedback Reviewed: 2
Store Phone Number: 5406393100