Hauptman Jewelers, located at 1052 State Street, Lemont, IL, is a well-regarded family-owned jewelry store that specializes in engagement ring creation. The store has been in operation since 1935 and is known for its extensive selection of natural and lab-grown diamonds, as well as custom jewelry design services. The owner, David Hauptman, draws upon decades of experience in the jewelry industry to ensure customer satisfaction is the priority.

With a current total of 77 reviews, customer sentiments can be categorized predominantly as positive. The overall atmosphere reflects a strong commitment to customer service, with many praising the knowledge and attentiveness of the staff. Customers have highlighted the personalized attention they receive when selecting or designing engagement rings, and many have expressed appreciation for the competitive pricing and quality of the work provided. However, there are a few mentions of less-than-ideal experiences regarding wait times during busier periods, indicating room for improvement in customer service efficiency.

The following summarizes customer feedback:

Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%

Best Review:
A customer named David commended the jeweler for creating a beautiful engagement ring from heirloom stones, highlighting the attention to detail and reasonable pricing.

Worst Review:
Kathy noted an experience where she felt overlooked during a busy time and had to wait longer than expected to get assistance.

**Opening Hours:**
- Tuesday: 10 AM - 6 PM
- Wednesday: 10 AM - 6 PM
- Thursday: 10 AM - 8 PM
- Friday: 12 PM - 6 PM
- Saturday: 10 AM - 4 PM
- Sunday: Closed
- Monday: Closed

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.