Heitel Jewelers, located at 347 W Venice Ave, Venice, FL 34285, is a well-established jewelry store specializing in fine diamond jewelry, custom designs, and engagement rings. With a strong family-owned legacy spanning three generations, this store has built a reputation for its dedication to quality and customer service in Sarasota County.

The shop garners a mix of sentiments from its reviews, with a total of 83 evaluations noted. Customers appreciate the welcoming atmosphere and attention to detail when creating custom pieces, highlighting the expertise of the staff, particularly David, who is known for his knowledgeable and personable service. Positive reviews emphasize exceptional craftsmanship and a commitment to ensuring customer satisfaction, making it a popular choice for engagement ring creation.

However, there are negative sentiments as well, with several customers expressing dissatisfaction regarding communication issues and experiences of perceived rudeness. These reviews indicate that some buyers felt undervalued or misled during transactions, particularly concerning pricing and appraisals, which have led to mixed experiences.

Overall Sentiment from Online Customer Reviews:
- Positive: 52%
- Neutral: 28%
- Negative: 20%

Opening Hours:
| Day | Hours |
|-----------|--------------|
| Thursday | 9 AM – 5 PM |
| Friday | 9 AM – 5 PM |
| Saturday | 9 AM – 5 PM |
| Sunday | Closed |
| Monday | 9 AM – 5 PM |
| Tuesday | 9 AM – 5 PM |
| Wednesday | 9 AM – 5 PM |

Staff Members:
- David

Best Review:
A customer commended Heitel Jewelers for their excellent service when creating a unique custom piece of jewelry, noting the staff's dedication to ensuring every detail met their expectations. They felt the process, although lengthy, resulted in a beautifully crafted item that reflected their vision perfectly.

Worst Review:
Another reviewer expressed deep frustration after a watch battery replacement went wrong, leading to damage. They reported poor customer service when attempting to address the issue, feeling dismissed and not properly assisted by the staff.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.