Helzberg Diamonds, located at 100 Citadel Dr Ste 408, Commerce, CA 90040, is a reputable jewelry store that specializes in engagement ring creation and other fine jewelry. Customers have often praised the knowledgeable and welcoming staff for their excellent service, which helps create a comfortable atmosphere for those searching for the perfect engagement ring. Staff members such as Gabriel and Robert have received numerous commendations for their commitment to customer satisfaction, offering detailed assistance in selecting the right piece.

In terms of service offerings, Helzberg Diamonds specializes in ethically sourced diamonds and provides custom jewelry design, as well as maintenance services including ring cleaning and resizing. Those who engaged with the store mentioned the helpfulness and patience of associates, though there have been some reports of inconsistent experiences regarding service speed and follow-up.

Overall sentiment from online customer reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

Many reviews reflect a positive buying experience, focusing on the attentive customer service and quality of jewelry available. However, some customers have reported issues with inventory representation or service delays.

Best Review: A customer praised Gabriel for providing detailed knowledge about diamonds and making the buying experience enjoyable, highlighting the exceptional customer service throughout the process.

Worst Review: A customer expressed frustration about inconsistent communication and service regarding a wedding ring payment, indicating an unpleasant interaction that detracted from an otherwise positive experience.

| Opening Hours |
|------------------------|
| Monday - Friday: 11 AM - 7 PM |
| Saturday: 11 AM - 7 PM |
| Sunday: 12 PM - 6 PM |

Staff members mentioned in reviews include Gabriel and Robert.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.