Heritage Gold & Diamond Exchange, located at 928 Deltona Boulevard, Deltona, Florida 32725, has established itself as a prominent jewelry destination in Volusia County, specializing in engagement ring creation. With a family-owned operation since 1978, the store is committed to providing a wide selection of gold, diamond, and silver jewelry, alongside services like pawning and buying items. Customers can expect personalized service without needing an appointment for a quote. The staff is known for being friendly, bilingual, and attentive, ensuring a pleasant shopping experience.

Operating hours are as follows:
- Monday: 9:00 AM - 5:30 PM
- Tuesday: 9:00 AM - 5:30 PM
- Wednesday: 9:00 AM - 5:30 PM
- Thursday: 9:00 AM - 5:30 PM
- Friday: 9:00 AM - 5:30 PM
- Saturday: 9:00 AM - 5:30 PM
- Sunday: Closed

Overall, 40 reviews were reviewed, reflecting mixed sentiments.

Overall Sentiment from Online Customer Reviews:
- Positive: 75%
- Neutral: 15%
- Negative: 10%

Positive feedback highlights the knowledgeable and helpful staff, with customers appreciating their ability to provide fair and honest evaluations for their items. However, some negative reviews express dissatisfaction regarding perceived pricing and customer service experiences.

Best Review:
Rafael noted great service and an impressive selection of items, highlighting the friendly atmosphere of the store.

Worst Review:
Michael expressed frustration with the return policy after a transaction, emphasizing a negative experience with the product quality.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.