Marsilvia Jewelry, located at 2083 Saxon Blvd # 110, Deltona, FL 32725, is a family-owned jeweler renowned for its exceptional engagement ring creation and excellent customer service. The staff, including knowledgeable professionals like Royden, prioritize individual customer needs, offering personalized consultations to ensure satisfaction. The store is well praised for its wide selection of high-quality jewelry and competitive pricing, particularly in engagement rings, where reviews highlight the cost-effectiveness compared to larger retailers. Customers have noted the trustworthiness and welcoming atmosphere of the store, making it a preferred choice for many in Volusia County.
However, there have been instances where customers expressed dissatisfaction with service delays and product quality, indicating a need for improvement in certain areas. Overall, the feedback paints a picture of a store committed to customer satisfaction while facing some critiques.
Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%
**Opening Hours**:
- Monday: Closed
- Tuesday: Closed
- Wednesday: 11:00 AM - 6:30 PM
- Thursday: 11:00 AM - 6:30 PM
- Friday: 11:00 AM - 6:30 PM
- Saturday: 11:00 AM - 6:30 PM
- Sunday: Closed
Staff Members:
- Royden
Best Review: A customer praised the store for its top-notch customer service and the ability to create a custom engagement ring for significantly less than larger competitors, highlighting the personal touch and attention to detail.
Worst Review: One customer expressed frustration with a custom ring that was incorrectly made, resulting in a negative experience that highlighted issues with customer service during their visit.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.