Herman Hiss & Company, located at 905 Washington Ave, Bay City, MI 48708, is renowned for its exceptional engagement ring creation services. With a dedicated staff that includes knowledgeable professionals, this family-run jewelry store has built a strong reputation over its 150+ years in business.

Customers frequently praise the store's extensive selection of beautiful jewelry, as well as the personalized service provided by the team. Engagement ring buyers have highlighted the staff's attentive and friendly demeanor, making the important experience of choosing the perfect ring enjoyable and stress-free. The store also offers custom designs, repairs, and a variety of upscale gifts, making it a one-stop shop for special occasions.

However, some reviews reflect concerns regarding the customer service experience, particularly about responsiveness and follow-up on repairs. Certain customers noted that they felt overlooked or received less-than-ideal assistance during peak times. While many appreciate the quality and selection, some expressed disappointment with how their concerns were handled.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

**Highlight Reviews:**
**Best Review:** Jen noted the exceptional selection and the friendly service that made her experience enjoyable when finding gifts and jewelry.

**Worst Review:** Katrina expressed disappointment regarding the handling of her antique jewelry repair, feeling that the changes significantly altered her piece without proper communication or attention to her concerns.

**Hours of Operation:**
- Monday: 10:00 AM - 5:00 PM
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 3:00 PM
- Sunday: Closed

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*