Zales Jewelers, located at 4101 Wilder Rd, Bay City, MI 48706-2214, is a premier destination for those seeking quality engagement rings and exceptional customer service. With a strong focus on engagement ring creation, the store offers a variety of styles and customization options catering to unique tastes. Customers have praised the knowledgeable and friendly staff, including manager Angie and associates Yola and Beth, noting their commitment to making the jewelry selection process enjoyable and personalized.

This Bay County store operates with the following hours:
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
Phone: (989) 686-0093

Overall, the sentiments from online reviews indicate a generally positive experience for customers. Out of the 110 reviews analyzed, approximately 80% reflect positive feedback, while 15% are neutral, and 5% express negative sentiments.

Overall Sentiment from Online Customer Reviews:
- Positive: 80%
- Neutral: 15%
- Negative: 5%

Best Review: A customer named James highlighted the store's amazing staff and praised Angie for her assistance in finding the perfect wedding ring, describing the experience as exceptional and enjoyable.

Worst Review: Cindy expressed dissatisfaction regarding the quality of resizing and polishing services she received, stating that one of her rings still had imperfections after the service.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Staff Members:**
- Angie (Store Manager)
- Yola
- Beth