Herteen & Stocker Jewelers in Iowa City IA
Herteen & Stocker Jewelers is a family-owned jewelry store located at 101 S Dubuque St, Iowa City, IA 52240, known for its exceptional service in creating unique engagement rings. With a rich history since 1947, the store is operated by Willa, Terry, and Tim Dickens, who ensure that customers receive personalized attention and expert guidance in their jewelry selection. Herteen & Stocker offers a variety of fine jewelry, custom designs, and in-house repairs provided by certified gemologists, making it a trusted destination for those seeking quality craftsmanship.
With a total of 188 reviews, the store has garnered attention for its dedicated service and commitment to customer satisfaction.
Overall Sentiment from Online Customer Reviews:
Positive sentiment: 85%
Neutral sentiment: 10%
Negative sentiment: 5%
Customers frequently commend the friendly staff for their knowledgeable service, with particular praise directed towards Kate Dickens for her expertise in engagement ring creation. However, there are instances of dissatisfaction regarding customer service experiences, particularly concerning repair estimates.
Best Review:
One customer highlighted the outstanding service received while creating a custom engagement ring, noting the staff's expertise and friendliness, particularly praising Kate for her attentive approach and thorough education on diamonds.
Worst Review:
Another customer expressed disappointment with a resizing service for an engagement ring, detailing an issue with the quality of work and feeling uneasy about the outcome despite the store's attempt to rectify it.
Operating Hours:
- Monday: 10:00 AM - 5:00 PM
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed
Staff members mentioned include Willa Dickens, Terry Dickens, Tim Dickens, and Kate Dickens Long.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Explore the jeweler's expertise, customer feedback, and available inventory to ensure they match your preferences.
Use the provided contact information to reach out and discuss your engagement ring vision, confirming the next steps.
Collaborate with the jeweler to choose your diamond and setting, and begin designing the perfect engagement ring tailored to your style.
