James & Williams Jewelers, located in Berwyn, Illinois, is renowned for its exceptional engagement ring creation and outstanding customer service. With over 279 reviews, this family-owned jeweler has established a strong reputation in Cook County. Offering a wide range of services, including custom jewelry design, ring sizing, and comprehensive repair services, they emphasize a personalized approach for each client.

Customers frequently highlight the knowledgeable and friendly staff, including team members like Bill and Danielle, who excel in guiding clients through the engagement ring selection process. Many reviewers praise the careful attention to detail and the willingness of the staff to accommodate different budgets, ensuring a stress-free experience. However, a minority of reviews mentioned instances of unsatisfactory service, where customer expectations were not met.

Overall Sentiment from Online Customer Reviews:
Positive Sentiment: 90%
Neutral Sentiment: 7%
Negative Sentiment: 3%

Best Review: A customer noted that the team at James & Williams went above and beyond in helping them find the perfect engagement ring, praising their exceptional customer service and expertise in jewelry.

Worst Review: One reviewer expressed disappointment at a lack of immediate assistance upon entering the store, feeling that their inquiry about a specific style was dismissed too quickly without further engagement.

**Store Information:**
James & Williams Jewelers
7020 Cermak Rd
Berwyn, IL 60402
Phone: (708) 788-9200

**Operating Hours:**
| Day | Hours |
|-----------|-------------------|
| Monday | Closed |
| Tuesday | 10:00 AM - 5:30 PM |
| Wednesday | 10:00 AM - 5:30 PM |
| Thursday | 10:00 AM - 5:30 PM |
| Friday | 10:00 AM - 5:30 PM |
| Saturday | 10:00 AM - 4:00 PM |
| Sunday | Closed |

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.