James Jewelers Parsippany NJ

James Jewelers, located at 1220 US Highway 46, Parsippany, NJ 07054, is a jeweler renowned for its expertise in engagement ring creation and repair services. With a mixed reputation in the community, the shop has garnered attention for both its craftsmanship and customer service.

Customer reviews reveal a range of experiences. On the positive side, several customers praised the owner for providing exceptional service in designing unique engagement rings and reliably repairing jewelry items. One reviewer emphasized the owner's quick and skillful evaluation of jewelry repair, noting reasonable prices and impressive craftsmanship. Another expressed delightful experiences in purchasing engagement and wedding bands, highlighting the owner's honesty and fair pricing.

Conversely, negative feedback indicates dissatisfaction regarding pricing practices. Some customers reported feeling overcharged and unsupported when seeking validation for jewelry value from other jewelers. This contrast in reviews highlights a division in customer experiences at the store.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

Best Review: A customer named Lana commended the store for excellent jewelry repair service and appreciated the complimentary cleaning of tarnished silver jewelry, reflecting a positive interaction with the owner.

Worst Review: Paul expressed frustration over feeling overcharged for a piece of jewelry and dissatisfaction with the owner's refusal to honor a money-back agreement when the insurance valuation was lower than what he paid.

Operating Hours:
- Monday to Saturday: 10:00 AM - 6:00 PM
- Sunday: Closed

Staff Members:
- Owner (name not specified)

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.