West Orange Jewelers, located at 322 US Hwy 46W, Suite 180W, Parsippany, NJ 07054, offers extensive services specializing in engagement ring creation, jewelry repairs, ear piercing, and custom designs. The family-owned business, with over 60 years of experience, is well-regarded for its personalized, pressure-free service, ensuring that each customer's unique vision for their engagement ring is realized through attentive consultation and expert craftsmanship.

The knowledgeable staff, including owner Richard and his wife Robyn, has garnered a reputation for their warm customer service and exceptional skill in creating custom pieces. The store provides a welcoming environment where customers can feel at ease while exploring options for their cherished items.

Customer reviews reflect a generally positive atmosphere. With 270 total reviews, an impressive 85% are positive sentiments, giving the shop a commendable reputation. About 10% of the reviews are neutral, while approximately 5% express negative sentiments regarding customer service experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Best Review: A customer highlighted the exceptional craftsmanship and favorable pricing while expressing their appreciation for how warmly they were treated by Rich and the team, emphasizing the personal touch in developing the perfect engagement ring.

Worst Review: A dissatisfied customer noted an unsatisfactory experience during a visit, citing poor service and a lack of attention, contrasting sharply with many positive experiences reported by others.

**Hours of Operation:**
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 3:00 PM
- Thursday: 10:00 AM - 3:00 PM
- Friday: 10:00 AM - 3:00 PM
- Saturday: Closed
- Sunday: Closed

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.