Located at 195 Old Country Rd, Carle Place, NY 11514, Jared Galleria of Jewelry offers a comprehensive jewelry experience, with a strong focus on engagement ring creation and customization. The store operates in Nassau County, serving a wide range of customers seeking exceptional jewelry services. Their staff, including names like Maria and Kim, is recognized for providing personalized, high-quality service that ensures customers are well-informed and supported throughout their purchase process. Notably, many customers have commented positively on the team’s dedication to finding the perfect engagement rings, with some mentioning a seamless process of selecting and customizing rings that align with personal preferences and budgets.
Several customers have mentioned the layaway program as a convenient option, especially when working within a budget. The jeweler is known for helping clients through the entire process, from diamond education to ring sizing, ensuring that even last-minute needs are met, such as urgent wedding band adjustments. Jared also offers repair services, including resizing and jewelry cleaning, to ensure customers’ jewelry remains in excellent condition.
Overall Sentiment from Online Customer Reviews:
Based on 46 reviews, the sentiment is mixed, with about 70% of the feedback being Positive, 15% Neutral, and 15% Negative. Positive reviews highlight the customer service provided by staff like Maria, Kim, and Michael, who have gone out of their way to assist with both engagement rings and wedding bands. Negative feedback primarily focuses on issues with warranty policies and occasional poor communication during busy periods.
Best Review:
James and Jenna from San Diego, CA, expressed their gratitude for the help they received from Maria, the store manager, in finding and purchasing the perfect engagement ring despite the challenges posed by COVID-19. Maria ensured every detail was communicated clearly and handled their transaction with care, making the overall process enjoyable and stress-free.
Worst Review:
Joe H. from East Meadow, NY, shared a negative experience regarding his wedding band warranty, which was not honored due to an issue with the extended coverage policy. He mentioned feeling dissatisfied with the rude treatment by the store's manager during the refund process, which left him unwilling to return for future purchases.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
### Store Hours:
- Monday to Saturday: 11:00 AM - 7:00 PM
- Sunday: 12:00 PM - 6:00 PM
### Staff Members Mentioned:
- Maria (Manager)
- Kim (Sales Representative)
- Michael (Sales Representative)
Positivity Score: 77.5%
Total Customer Feedback Reviewed: 904