Jared The Galleria of Jewelry in Mountain View, California, is a prominent destination for those seeking exceptional engagement rings and personalized jewelry services. Known for its vast selection, the store offers custom engagement ring creation, on-site repairs, and personalized engraving options. Customers frequently highlight the expertise and attentiveness of the staff, particularly Lucy, who has garnered praise for her guidance throughout the ring selection process, ensuring a smooth experience for buyers navigating the intricacies of engagement jewelry.
Located at 685 San Antonio Rd., Ste. 19, Mountain View, CA 94040, the jeweler operates in Santa Clara County and can be reached at (650) 917-9378. The store's hours are as follows:
| Day | Hours |
|-----------|---------------------|
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 11:00 AM - 7:00 PM |
| Saturday | 11:00 AM - 7:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
Overall Sentiment from Online Customer Reviews:
Customer reviews reflect a mixed reception, with an approximate score of 70% positive, 15% neutral, and 15% negative sentiments. Many customers commend the professional service and beautiful jewelry, while some express dissatisfaction with communication and follow-up processes.
Best Review: A customer named Kenneth noted the excellent service he received from Lucy when selecting an engagement ring, highlighting her ability to listen to preferences and recommend the perfect diamond and setting, creating a stress-free experience.
Worst Review: Crystal described a frustrating experience with the store's staff, citing rudeness during a recent visit and concerns about the jewelry purchased, indicating a perception of disinterest and poor service.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 77.5%
Total Customer Feedback Reviewed: 740