Jay's Fine Jewelry is a distinguished jeweler located at 1625 NW Saint Lucie West Blvd, Port Saint Lucie, FL 34986. With a reputation as Port St. Lucie's premiere full-service jewelry store, the establishment specializes in creating stunning engagement rings and offers various custom design services. The owner, Jay Garcia, along with his knowledgeable staff, including Master Jeweler Brian Garcia, who also specializes in custom designs, provide personalized attention and craftsmanship.
The shop has received a total of 61 reviews, reflecting mixed sentiments from customers. Positive testimonials frequently highlight the friendly and professional service, expertise in custom engagement ring creation, and the store's commitment to exceptional customer care. Many customers express satisfaction with the quality of the jewelry and the supportive atmosphere created by the staff.
However, some reviews note instances of dissatisfaction, such as unexpected price increases for repairs and customer service experiences that felt dismissive or less accommodating. These mixed experiences suggest an inconsistent customer engagement that could vary with individual interactions.
Overall Sentiment from Online Customer Reviews:
- Positive: 68%
- Neutral: 14%
- Negative: 18%
**Best Review:** A customer praised the staff's professionalism and noted how they saved a diamond due to a damaged prong during a routine inspection. This level of care effectively alleviated worries about their jewelry and generated loyal customers.
**Worst Review:** Another customer expressed frustration after receiving a significantly higher quote for a simple repair than initially estimated, leading to a negative view of the transparency in pricing.
**Opening Hours:**
- Monday: 10:00 AM - 2:00 PM
- Tuesday: 10:00 AM - 4:00 PM
- Wednesday: 10:00 AM - 4:00 PM
- Thursday: 10:00 AM - 4:00 PM
- Friday: 10:00 AM - 4:00 PM
- Saturday: 10:00 AM - 2:00 PM
- Sunday: Closed
Staff Members:
- Jay Garcia (Owner)
- Brian Garcia (Master Jeweler)
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.*
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