Carter Jewelers, located at 711 High Street, Jackson, MS 39201, has established itself as a prominent player in engagement ring creation and jewelry services in Hinds County. This family-owned business, operating since 1849, is recognized as one of America's oldest registered jewelry stores, specializing in engagement rings, loose diamonds, fine jewelry, and custom designs. The establishment prides itself on personalized service and a commitment to quality, making every customer feel valued.

The reviews collected reflect a mixed sentiment from customers, highlighting both commendable service and some areas needing improvement. Overall, there are 221 reviews: approximately 50% are positive, 30% are neutral, and 20% are negative.

Overall Sentiment from Online Customer Reviews:
- Positive: 50%
- Neutral: 30%
- Negative: 20%

Positive reviews frequently emphasize the knowledgeable and friendly staff, particularly highlighting the quality of service when purchasing engagement rings. Customers appreciate the extensive selection of jewelry and the ability to customize their choices. The owner, Jerry Lake, and staff, including Jim Hatten, are often mentioned for their dedication to customer satisfaction.

Conversely, negative reviews point to issues with pricing transparency and quality. Some customers assert they felt overcharged or received items that did not meet their expectations. Concerns were raised about after-sale service, particularly regarding repairs and the handling of damaged products.

Best Review:
Brandi noted the great selection of jewelry, commending the staff, especially Jim, for making her feel welcomed and helping her find ideal pieces, including her stunning blue and black diamonds.

Worst Review:
Bob expressed frustration over what he perceived as jewelry fraud. He was dissatisfied with the appraisal of a diamond ring purchased from Carter Jewelers, feeling that the value was grossly misrepresented.

Opening Hours:
Mon - Fri: 10:00 AM - 6:00 PM
Sat: 10:00 AM - 5:30 PM
Sun: Closed

Staff Members:
Jerry Lake
Jim Hatten

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.