JosephK Jewelers, located at 12000 SE 82nd Ave, Ste 2029, Happy Valley, OR 97086, is a highly regarded jeweler specializing in custom engagement ring creations and jewelry repair services. This family-owned business, run by Joseph and Melinda Kassab, takes pride in its craftsmanship and customer service, offering personalized attention throughout the ring creation process. The team utilizes advanced technology, including CAD and 3D printing, to bring unique designs to life, ensuring that customers leave with a beautiful and memorable piece.
Operating in Clackamas County, JosephK Jewelers has received a total of 81 reviews, reflecting generally positive feedback about their services. Customers frequently highlight the friendly and accommodating staff, with many noting the professionalism and expertise provided by the employees. The engagement rings are often praised for their quality and customized options, making this jeweler a favored choice for many individuals seeking the perfect ring.
However, some reviews indicate areas for improvement, particularly in communication regarding repair timelines and clarity in service agreements. A few customers reported delays in receiving their items, which affected their overall satisfaction.
Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 15%
Negative: 15%
**Opening Hours:**
| Day | Hours |
|-----------|----------------------|
| Monday | 11 AM - 7 PM |
| Tuesday | 11 AM - 7 PM |
| Wednesday | 11 AM - 7 PM |
| Thursday | 11 AM - 7 PM |
| Friday | 11 AM - 7 PM |
| Saturday | 11 AM - 7 PM |
| Sunday | 12 PM - 6 PM |
Staff members mentioned include Joseph and Melinda Kassab.
Best Review:
One customer lauded JosephK Jewelers for their attentive service while creating a custom engagement ring, noting the exceptional quality of both the ring and the customer experience. This individual appreciated the thorough guidance provided by the staff, making the ring selection process enjoyable and stress-free.
Worst Review:
A customer expressed dissatisfaction regarding an engagement ring repair that took much longer than expected. They felt that communication about the delay was lacking, leading to frustration. This customer highlighted poor handling of their concerns, ultimately impacting their impression of the store.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 77.5%
Total Customer Feedback Reviewed: 81
Store Phone Number: 5036532000