Joseph's Fine Jewelry, located at 287 E Central Street, Franklin, MA, is a cherished destination for locals seeking custom engagement rings and exceptional jewelry services. This family-owned store has been serving the community since 1987 and is consistently voted the top jeweler in the area. With a friendly and skilled team led by owner Joe, customers rave about the personalized attention they receive while designing their dream rings.

The shop offers a diverse range of fine jewelry, including the creation of custom pieces and comprehensive repair services. Many reviewers appreciate the high-quality craftsmanship and the welcoming atmosphere that makes the entire experience enjoyable. While the overall sentiment is positive, a few customers have mentioned minor issues with service speed during peak times.

Customer Sentiment: About 75% of customers express high satisfaction, while 15% have neutral experiences and 10% share concerns.

Opening Hours:
Monday to Thursday: 10:00 AM – 5:00 PM
Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 3:00 PM
Sunday: Closed

Best Review: Pam highlighted her delight with the jewelry repair services, praising the beautiful work and fair pricing, leaving her extremely happy with her experience.

Worst Review: Deb shared her disappointment regarding the customer service during her visit, mentioning that while one staff member was helpful, another left a negative impression due to unprofessional behavior.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.