Vallee's Fine Jewelers, located at 68 Main St, Franklin, MA 02038, is a family-owned jewelry store that has been a trusted name in the jewelry business since 1936. Specializing in custom engagement rings and a wide selection of fine jewelry, Vallee's combines quality craftsmanship with exceptional customer service. The team includes experienced jewelers and a GIA graduate gemologist, ensuring that clients receive expert guidance throughout the ring creation process.

The store's services encompass custom jewelry design and intricate repairs, making it a popular choice for personalized creations. Customers appreciate the knowledgeable staff, often noting their friendliness and willingness to assist without being pushy. Positive reviews highlight the exceptional quality of custom pieces and the store's dedication to customer satisfaction. However, some feedback indicates concerns regarding pricing and return policies, suggesting a need for clarity in communication.

Overall Sentiment from Online Customer Reviews:
Positive: 72%
Neutral: 15%
Negative: 13%

**Opening Hours:**
| Day | Hours |
|-----------|------------------------|
| Tuesday | 10:00 AM – 5:00 PM |
| Wednesday | 10:00 AM – 5:00 PM |
| Thursday | 10:00 AM – 6:00 PM |
| Friday | 10:00 AM – 5:00 PM |
| Saturday | 9:00 AM – 2:00 PM |
| Sunday | Closed |
| Monday | Closed |

**Staff Members:**
- Rob Vallee (Owner)

Best Review:
Rebecca described her experience as wonderful, praising the friendly and accommodating staff. She noted that they were helpful in customizing her ring and provided reasonable prices compared to competitors.

Worst Review:
Anne expressed frustration over the return policies, indicating that the information was not clearly displayed and felt misled during the return process.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.