JP Gems & Jewelry, located at 545 W 17th St, Holland, MI 49423, is a beloved jewelry store known for its personalized engagement ring creation services. The store is run by John and Sheryl, who are celebrated for their exceptional craftsmanship and customer service. They offer a range of services including custom jewelry design, repair, and a wide selection of gemstones, crystals, and fossils. Customers have described the atmosphere of the shop as welcoming and the owners as knowledgeable and passionate about their craft.

Operating in Ottawa County, the store has gathered a total of 77 reviews, reflecting diverse customer experiences.

Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 20%
- Negative: 20%

Positive reviews praise the store for its friendly and helpful staff, with many customers highlighting the quality of custom engagement rings and the unique selection of stones. The prompt service and fair pricing are also frequently noted. However, some negative feedback points to issues with customer service and delays in completed work, with a few customers expressing dissatisfaction over certain repairs and appraisals.

Best Review:
Margarita commended the jewelry repair service, mentioning that her heirloom pieces were flawlessly fixed, and expressed appreciation for their dedication to maintaining her jewelry.

Worst Review:
Ronald shared a frustrating experience regarding unfinished work on a ring that was in the shop for over a year and a half, which ultimately led to a loss of his long-standing trust in the store.

Operating Hours:
- Monday: 12:00 PM to 6:00 PM
- Tuesday: 12:00 PM to 6:00 PM
- Wednesday: 12:00 PM to 6:00 PM
- Thursday: 12:00 PM to 6:00 PM
- Friday: 12:00 PM to 6:00 PM
- Saturday: 10:00 AM to 3:00 PM
- Sunday: Closed

Staff Members:
- John
- Sheryl

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.