KAY Jewelers is a reputable jewelry store located at 520 Amsterdam Commons Rd., Amsterdam, NY 12010, serving clients in Montgomery County. This store specializes in engagement ring creation and offers a variety of services including jewelry maintenance and repair, custom and special orders, diamond upgrades, gold exchange, appraisals, and various financing options.

The staff at KAY Jewelers is noted for its exceptional customer service, with many customers praising the helpfulness and knowledge of team members like Haydeeliz and Julie. The store is dedicated to providing a superior shopping experience, ensuring that every guest feels valued and assisted in finding the perfect piece for their loved ones.

The online customer sentiment is fairly positive, with the following breakdown based on 111 reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Best Review: Gee Bbrn highlighted the polite staff and courteous service, noting the reasonable rates and attention to customer needs.
Worst Review: M.M expressed dissatisfaction with the piercing tools and approach used during a visit, feeling unprofessional overall.

Operating Hours:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.