KAY Jewelers, located at 4601 E Main St, Ste. 325, Farmington, NM 87402-8667, is a prominent jewelry store specializing in the creation of engagement rings and fine jewelry. Known for their extensive selection, KAY Jewelers offers services such as jewelry repair, custom and special orders, diamond upgrades, and appraisals. The qualified staff is ready to assist customers with their jewelry needs, ensuring a pleasant shopping experience. The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sundays from 11:00 AM to 7:00 PM, with a contact number of (505) 324-0177.

Overall Sentiment from Online Customer Reviews:
The store has received a total of 171 reviews, showcasing a blend of positive and negative sentiments. Positive reviews highlight excellent customer service, knowledgeable staff, and successful engagement ring purchases. Negative reviews primarily focus on customer service issues and dissatisfaction with specific services. The sentiment score is approximately 75% positive, 15% neutral, and 10% negative.

Best Review:
Michael praised the store for its wonderful service and competitive prices, emphasizing the friendly atmosphere created by the staff.

Worst Review:
Mandi recounted a frustrating experience regarding a delayed refund after returning an item purchased online, indicating a lack of effective communication and resolution from the store.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Opening Hours | |
|----------------------|----------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Staff members mentioned include Gina Nargo, the store manager, who is frequently noted for her helpfulness and professionalism.