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KAY Jewelers in Horseheads, NY, located at 1262 County Road 64, is well-regarded for its engagement ring creation and extensive jewelry services. The store, a part of the larger KAY Jewelers brand that has been serving customers since 1916, provides a variety of options for those seeking unique and personalized engagement rings. They offer custom and special order services, making it easier for customers to create one-of-a-kind pieces, alongside traditional jewelry maintenance and repair services.
With a solid reputation among local jewelers, the staff has received commendations for their friendly and knowledgeable service. Many customers appreciate the attentive service, highlighting experiences with the staff as helpful and accommodating. However, there are some criticisms regarding customer service inconsistencies and past experiences involving product issues.
Operating in Chemung County, KAY Jewelers is open during the following hours:
| Day | Hours |
|-----------|----------------|
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |
The store can be reached at (607) 739-0225.
Overall Sentiment from Online Customer Reviews:
The feedback collected from various platforms indicates a generally positive atmosphere. Positive reviews account for approximately 75%, with neutral comments at around 15% and negative sentiments at 10%.
Best Review:
A customer named Brandon praised the store for its attentive service, specifically noting that a staff member assisted him in selecting a necklace for Mother's Day and provided excellent support.
Worst Review:
A reviewer named Rl expressed frustration with their experience, stating that after purchasing earrings for a holiday gift, one broke on the first wear, and the staff's response felt dismissive about the repair.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 66
Store Phone Number: (607) 739-0225
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