Zales Jewelers, located in Arnot Mall, 3300 Chambers Road S, Ste. P 1, Horseheads, NY 14845-1404, has been a notable jewelry destination since 1924. This store offers a diverse range of jewelry services, with a strong emphasis on engagement ring creation and exceptional customer service. The staff at this location is frequently praised for their friendliness and helpfulness, working diligently to assist customers in finding the perfect piece, whether it’s a crafted engagement ring or a personalized gift. Customers have noted that the staff's professionalism and knowledgeable guidance contribute significantly to a pleasant shopping experience.

The store operates in Chemung County and has received a mix of positive and critical feedback.

Overall Sentiment from Online Customer Reviews:
- Positive: 80%
- Neutral: 15%
- Negative: 5%

Positive reviews highlight the outstanding customer service and the ability to cater to specific requests, with customers expressing satisfaction in the quality of jewelry and assistance during the buying process. Conversely, there are some negative reviews concerning issues with order fulfillment which left certain customers dissatisfied.

Best Review: Kirk commended the staff for their remarkable assistance in ordering and securing earrings for his daughter's birthday, praising their commitment despite order delays.

Worst Review: Nicholas expressed frustration due to an unpleasant experience with a manager, leading him to reconsider shopping at this store in the future.

Operating Hours:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.