Kay Jewelers Aventura Mall, Aventura, FL
Located at 19501 Biscayne Blvd, Aventura Mall, Aventura, FL 33180, Kay Jewelers is recognized for its extensive engagement ring creation services. With a reputation for quality, the store offers a variety of fine jewelry, including customized engagement rings. Customers appreciate the knowledgeable and friendly staff, who are dedicated to providing exceptional service throughout the ring selection process.
Operating in Miami-Dade County, Kay Jewelers Aventura Mall showcases their commitment to customer satisfaction. The store offers an array of services such as jewelry maintenance and repair, custom and special orders, diamond upgrades, gold exchange, and appraisals. Customers can also take advantage of financing options, making it easier to find the perfect piece without straining the budget.
Reviewing a total of 379 customer evaluations reveals a balanced perspective on their services.
Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 15%
Negative: 15%
Customers have lauded the store for its attentive service, especially highlighting individual staff members who provided personalized assistance during their purchases. However, there are some criticisms regarding customer service inconsistencies, particularly during busy hours, which have led to negative experiences for a few.
**Opening Hours:**
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 7:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
**Staff Mentioned:** Carlos, Linda, Vili, Sandy, and Cezar.
Best Review:
Amy commended Kay Jewelers for their excellent warranty service, noting the efficient cleaning and refurbishing of her ring over the years. She emphasized the helpfulness and professionalism of the staff throughout her interactions.
Worst Review:
Aminah expressed regret about her experience at Kay Jewelers, describing feeling overlooked during an interaction. She highlighted a lack of acknowledgment from the staff, which prompted her to leave without receiving assistance and seek service elsewhere.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
