Kay Jewelers Aviation Mall, Queensbury, NY

Kay Jewelers in Queensbury, NY, located at 894 US-9, Suite 2, offers a variety of jewelry services, specializing in engagement ring creation. Customers appreciate the store's welcoming environment and knowledgeable staff, consistently mentioning the prompt and friendly service provided. The store also offers repair services and a selection of fine jewelry including wedding and fashion pieces.

However, some reviews indicate disappointing experiences with warranties and customer service, highlighting concerns about transparency in communication regarding policies and repairs. Overall, the service provided by the staff is noted to be a strong point, despite certain negative experiences shared by some customers.

Phone: 518-792-5222
County: Warren

Operating Hours:
| Day | Hours |
|-----------|-------------------|
| Monday | 11:00 AM - 8:00 PM|
| Tuesday | 11:00 AM - 8:00 PM|
| Wednesday | 11:00 AM - 8:00 PM|
| Thursday | 11:00 AM - 8:00 PM|
| Friday | 11:00 AM - 8:00 PM|
| Saturday | 10:00 AM - 8:00 PM|
| Sunday | 11:00 AM - 6:00 PM|

Overall Sentiment from Online Customer Reviews:
Of the 85 reviews reviewed, the sentiment breakdown is as follows:
Positive: 65%
Neutral: 15%
Negative: 20%

Best Review:
Brett appreciated the staff’s efforts in making the daunting process of engagement ring shopping enjoyable and easy. Their knowledgeable guidance helped alleviate anxiety during a significant purchase.

Worst Review:
Peter expressed frustration over the misleading information regarding warranties and repairs. He felt that the lack of communication regarding the inspection requirements led to unexpected charges, which significantly impacted his loyalty to the brand.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.