HomeStore LocatorNYQueensburyZales Jewelers - Aviation Mall
35% Score | Zales Jewelers - Aviation Mall, Queensbury, NY

Zales Jewelers, located at 578 Aviation Mall Rd, Queensbury, NY 12804, offers a range of jewelry services with a particular focus on engagement ring creation. The store has garnered a mix of reviews, highlighting both strengths and weaknesses associated with customer service and product quality.

The shop is accessible via phone at (518) 745-0029 and operates in Warren County. Various reviews mention the staff's customer service, with some customers complimenting their helpfulness, while others express frustration over product issues and lack of satisfactory resolutions.

In total, 30 reviews were analyzed, revealing a divided sentiment among customers. Many positive reviews note the staff’s attentiveness, especially when working on engagement rings, while negative feedback frequently cites problems with ring repairs and customer service responsiveness.

Overall Sentiment from Online Customer Reviews:
Positive Sentiment: 25%
Neutral Sentiment: 20%
Negative Sentiment: 55%

Best Review:
Alyssa appreciated the helpful nature of the staff in handling her engagement ring's issues, noting their willingness to correct problems despite some delays in service.

Worst Review:
Bill described a frustrating experience with defective earrings and the staff's inadequate handling of the situation, emphasizing disappointment with customer service and product quality.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Operating Hours:**
Monday - Thursday: 10:00 AM - 7:00 PM
Friday - Saturday: 10:00 AM - 9:00 PM
Sunday: 11:00 AM - 6:00 PM

Staff members are not specified in the available reviews.

Positivity Score: 35%
Total Customer Feedback Reviewed: 11

Disclaimer:
 Willyou.net is an independent platform providing factual, publicly available information about jewelers. We are not affiliated with, endorsed by, or sponsored by the jeweler listed. Details are for informational purposes only; please verify directly with the jeweler before making decisions. Willyou.net is not responsible for transactions or services provided by the jeweler.
Read our full review of all Zales Jewelers locations here
Zales Jewelers - Aviation Mall
Zales Jewelers - Aviation Mall
35%
Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.
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Zales Jewelers - Aviation Mall
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