Zales Jewelers, located at 578 Aviation Mall Rd, Queensbury, NY 12804, offers a range of jewelry services with a particular focus on engagement ring creation. The store has garnered a mix of reviews, highlighting both strengths and weaknesses associated with customer service and product quality.

The shop is accessible via phone at (518) 745-0029 and operates in Warren County. Various reviews mention the staff's customer service, with some customers complimenting their helpfulness, while others express frustration over product issues and lack of satisfactory resolutions.

In total, 30 reviews were analyzed, revealing a divided sentiment among customers. Many positive reviews note the staff’s attentiveness, especially when working on engagement rings, while negative feedback frequently cites problems with ring repairs and customer service responsiveness.

Overall Sentiment from Online Customer Reviews:
Positive Sentiment: 25%
Neutral Sentiment: 20%
Negative Sentiment: 55%

Best Review:
Alyssa appreciated the helpful nature of the staff in handling her engagement ring's issues, noting their willingness to correct problems despite some delays in service.

Worst Review:
Bill described a frustrating experience with defective earrings and the staff's inadequate handling of the situation, emphasizing disappointment with customer service and product quality.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Operating Hours:**
Monday - Thursday: 10:00 AM - 7:00 PM
Friday - Saturday: 10:00 AM - 9:00 PM
Sunday: 11:00 AM - 6:00 PM

Staff members are not specified in the available reviews.