KAY Jewelers, located in Birchwood Mall at 4350 24th Ave., Ste. 140, Fort Gratiot, MI 48059, is a well-regarded destination for couples seeking to create the perfect engagement ring. Known for a wide selection of styles and customization options, the store prides itself on providing excellent customer service. The knowledgeable staff, particularly Nicole and Zach, are dedicated to helping clients find or design the ideal ring that fits their vision and budget.

Operating hours are:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

With over 120 reviews, the overall sentiment from online customer reviews is quite positive. Approximately 80% of the feedback reflects satisfaction with the store’s service and product offerings, with only about 10% expressing dissatisfaction. The neutral sentiment captures the remainder.

Best Review: A customer named Krysten praised the team for their attentive service while searching for a replacement for her wedding ring and appreciated the pressure-free approach to their shopping experience.

Worst Review: James expressed disappointment regarding the customer service after a delayed notification about a canceled order close to Christmas, which he felt was handled poorly.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.